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Airbnb

Homes, experiences, services

4.8★ · 703KTravelAirbnb, Inc.

Your score

Strong. 6 of 43 checks need attention.

Airbnb

Travel · US

AStrong· 78.6/100
Visibility81/100
Conversion81/100
  • Discoverability81.4

    Top 5 for 4 of 6 terms · 73% of characters

  • First impression87.1

    icon 100, shot 1 100, subtitle 60 of 100

  • Credibility90.4

    4.8★ from 703k ratings

  • Clarity85.7

    6 of 6 viewers described it correctly

  • Competitiveness38.8

    Picked 0 of 2 shelf runs · 52nd pct

Leaderboard rank

  • #13
    Calm79.0
  • #14
    Airbnbthis app78.6
  • #15
    Pinterest77.9
.co

The shelf

3 of 3 simulated users picked a rival off this row.

Search results · US · Travel

They were asked to find: You are going somewhere new next month and want the trip to stay organised.

  1. You
    1

    Airbnb

    Homes, experiences, services

    4.8703K ratings
    Get
    Airbnb screenshot 1
    Airbnb screenshot 2
    Airbnb screenshot 3

    Skeptical Researcher passed: Airbnb is known for customer service failures, but more importantly, I'm not seeing any 1-star reviews on this card to evaluate—I can't tell from what's here whether there are issues.

  2. 2

    City Experiences

    anchored by Hornblower

    4.95.3K ratings
    Get
    City Experiences screenshot 1
    City Experiences screenshot 2
    City Experiences screenshot 3
  3. 3

    Viator Tours & Attractions

    Plan travel experiences

    4.9282K ratings
    Get
    Viator Tours & Attractions screenshot 1
    Viator Tours & Attractions screenshot 2
    Viator Tours & Attractions screenshot 3
  4. 4

    GetYourGuide: Plan & Book

    Attractions, Tours, Events

    4.9316K ratings
    Get
    GetYourGuide: Plan & Book screenshot 1
    GetYourGuide: Plan & Book screenshot 2
    GetYourGuide: Plan & Book screenshot 3
  5. 5

    Travelocity Hotels & Flights

    Car & Vacation rentals

    4.8609K ratings
    Get
    Travelocity Hotels & Flights screenshot 1

Your taps

0/6

Where the taps went

  • Viator Tours & Attractions4/6
  • GetYourGuide: Plan & Book2/6
  • Airbnbyou0/6

Fix these first

5 changes, in order of impact.

  1. App name character use

    Your app name is only 6 characters. 24 of your 30 highest-value indexed characters are doing nothing. A brand name alone gets found by people who already know you. Add the words everyone else searches. Spend the rest of your 30 characters on one specific word people actually search for.

    visibilityApple-documented
  2. Description keyword stuffing

    The word "you" makes up 5.3% of your description: 21 times in 399 words. Descriptions aren't keyword-indexed on iOS, so this buys you exactly nothing in search and reads as spam to the few people who open it. Stop repeating keywords in the description. It is not indexed on iOS, so stuffing it costs you readability and buys you nothing.

    conversionIndustry consensus
  3. No functional word in name + subtitle

    Nothing in your name or subtitle says what the app actually does. It reads as a brand plus adjectives. Those 60 characters are the only text on your search card, so a stranger has to guess, and Apple's text matching has nothing to work with. Put one word in your name or subtitle that says what the app does: the verb or the noun someone would type into search.

    visibilityIndustry consensus
  4. Description line 1 is the weakest part of your listing

    Description line 1 scores 0/100. Weakest: Line 1 'AIRBNB MORE THAN AN AIRBNB' states no reader outcome; Opens with repeated brand name 'AIRBNB MORE THAN AN AIRBNB'. What the review actually saw: Line 1 'AIRBNB MORE THAN AN AIRBNB' states no reader outcome; 'AIRBNB MORE THAN AN AIRBNB' is vague slogan, unclear alone.

    conversionOur proposal
  5. Preview video is the weakest part of your listing

    Preview video scores 0/100. Weakest: no preview video, while 1 of 5 benchmark rivals ship one; a good one measures +20–35% and watchers are ~3× likelier to install. What the review actually saw: no preview video, while 1 of 5 benchmark rivals ship one; a good one measures +20–35% and watchers are ~3× likelier to install.

    conversionOur proposal

What simulated users said

1 of 6 would tap your card; 0 of 6 would install.

  • Skeptical Researcher

    38, product manager · reads the one-stars first (the control persona)

    The rating looks fine on paper, but with nearly 700,000 reviews I need to know what went wrong for people before I even think about using this.
    The card
    would not tap
    The page
    did not open it
  • Skeptical Researcher

    38, product manager · reads the one-stars first (the control persona)

    I need to see the bad reviews before I commit to anything, and they're not on this card.
    The card
    would not tap
    The page
    did not open it
  • Silver Adopter

    68, retired teacher · capable, but scam-fearful

    That's the real Airbnb — I know the name and the logo — and 700,000 people ahead of me got there first, so I'll tap it.
    The card
    would tap
    The page
    did not open it
  • Silver Adopter

    68, retired teacher · capable, but scam-fearful

    I'm not comfortable with an app that holds onto your money instead of giving it back.
    The card
    would not tap
    The page
    did not open it
  • Power User

    31, developer · actually reads the description

    This is clearly the market leader, but I'm not seeing a single screenshot that shows me something I didn't already expect from a rental booking app.
    The card
    would not tap
    The page
    did not open it
  • Power User

    31, developer · actually reads the description

    I can see it books things and shows pictures, but I have no idea what else it does or how it talks to anything else I use.
    The card
    would not tap
    The page
    did not open it